FAQ's

We offer a variety of shipping options to meet your needs, including standard, expedited, and express shipping. Delivery times and costs vary depending on the shipping method selected and your location. You can view all available options and their associated costs at checkout.
Delivery times depend on the shipping method selected and your delivery address. Standard shipping typically takes 3-5 business days, while expedited and express shipping options offer faster delivery times. Please note that processing times before shipment may vary, especially during busy periods.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Once your order has been shipped, we will send you a confirmation email containing a tracking number. You can use this number to track your order's progress online. Additionally, you can log in to your account on our website to view your order history and tracking information.
If your order hasn't arrived within the expected delivery timeframe, or if items are missing from your order, please contact our customer service team as soon as possible. Provide us with your order number and details about the issue, and we will investigate and resolve the problem promptly.

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and direct bank transfers. Availability may vary depending on your location.
Yes, our website is mobile-friendly, and you can make payments using your mobile device securely.
We take your privacy seriously and use industry-standard security measures, including encryption and firewalls, to protect your personal information.

Yes, absolutely. We use SSL encryption to protect your personal information and ensure that your credit card details are securely transmitted. We also comply with PCI DSS standards.
No, we believe in transparency. All applicable fees are clearly stated at the checkout. You will not be charged any additional fees without your consent.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Shipping & Delivery